Terms.
The terms that apply when you order from Ink Fusion DTF — quotations, payment, artwork approval, production, and your rights under the Australian Consumer Law.
Last updated: 2026.
These Terms & Conditions apply to all quotations, orders, printing services, custom apparel, DTF transfers and associated goods or services supplied by Ink Fusion DTF (“Ink Fusion”, “we”, “us” or “our”).
By placing an order, approving artwork, making payment or authorising Ink Fusion to commence production, the customer agrees to these Terms & Conditions.
1 · Quotations & orders
All quotations are based on the information, quantities, artwork, garment specifications and instructions supplied at the time of quotation.
A quotation may be revised if quantities, garments, artwork, print dimensions, print locations, colours or other specifications change.
An order becomes confirmed when Ink Fusion accepts the order and the customer satisfies any required payment or deposit conditions.
Custom production may commence following written, electronic or other documented approval of the order and/or artwork.
2 · Payment
Unless otherwise agreed by Ink Fusion in writing, payment is required before goods are released or collected.
A payment is not considered received until cleared funds are available in Ink Fusion’s nominated account.
A payment confirmation, transfer screenshot, receipt screen or transaction reference does not constitute cleared payment.
If an electronic payment is reversed, declined, cancelled, dishonoured or otherwise fails to reach Ink Fusion, the amount remains outstanding.
Ink Fusion may withhold goods, suspend production or decline further work while an amount remains outstanding.
3 · Artwork approval
Customers are responsible for checking all artwork before approving production, including:
- spelling and wording;
- names and numbers;
- logos;
- print dimensions;
- print positioning;
- colours;
- garment selection; and
- overall layout.
Once artwork has been approved and production has commenced, changes may incur additional charges.
Ink Fusion is not responsible for an error that appeared in artwork or instructions approved by the customer, except to the extent that Ink Fusion has failed to reproduce the approved specifications correctly.
4 · Customer-supplied artwork
Customers must provide artwork of suitable quality for the requested printing method.
Low-resolution, compressed, pixelated or otherwise unsuitable artwork may affect the finished print.
Where Ink Fusion is requested to recreate, clean, trace, vectorise, resize or otherwise modify artwork, additional artwork charges may apply.
Minor differences may occur between digital artwork displayed on a screen and the physical printed product.
5 · Intellectual property
By providing artwork, logos, photographs, trademarks, names or other material to Ink Fusion, the customer confirms that they own the material or have appropriate authority or permission to reproduce it.
The customer authorises Ink Fusion to reproduce the supplied material solely to the extent reasonably necessary to fulfil the order.
Ink Fusion may refuse to reproduce material where we reasonably believe its reproduction may infringe another person’s intellectual property or other legal rights.
6 · Personal photographs & customer data
Customer-supplied photographs, images, artwork and personal information are treated as production material and will only be used as reasonably necessary to process and fulfil the customer’s order, administer the customer relationship, maintain appropriate business records or comply with legal obligations.
Ink Fusion will not sell customer-supplied personal photographs or disclose them to unrelated third parties for their own purposes.
Where production requires access by an employee, contractor, software provider, storage provider, printer, courier or other service provider, access or disclosure will be limited to what is reasonably necessary for the relevant service.
Personal photographs supplied specifically for printing will not be published on Ink Fusion’s website, social media accounts, advertising or promotional material without permission from the customer or other lawful authority.
Where photographs or production files containing personal imagery are no longer reasonably required for production, record-keeping, dispute resolution or legal purposes, Ink Fusion may securely delete or destroy those files in accordance with its applicable data-retention procedures.
Customers may request deletion of personal imagery, subject to any legal or legitimate record-retention requirements applying to Ink Fusion.
7 · Children’s images
Images depicting children supplied for printing will be treated as private production material.
Ink Fusion will not intentionally publish or use an identifiable image of a child for advertising, social media or unrelated promotional purposes without appropriate permission or another lawful basis.
Such images will only be accessed and used as reasonably necessary to complete the customer’s order and associated administration.
8 · Customer-supplied garments
Ink Fusion accepts customer-supplied garments for printing at the customer’s request.
Customers acknowledge that printing involves heat, pressure and production processes that can interact differently with different fabrics, coatings, dyes and garment constructions.
Ink Fusion will exercise reasonable care and skill when printing customer-supplied garments.
Where appropriate, Ink Fusion may recommend testing a garment before bulk production.
Ink Fusion is not responsible for problems caused by an inherent defect, unsuitable material, dye migration, undisclosed treatment or characteristic of a customer-supplied garment that could not reasonably have been identified beforehand.
Nothing in this clause excludes rights that cannot lawfully be excluded under the Australian Consumer Law.
9 · DTF printing
DTF printing is a production process and reasonable manufacturing variations may occur between individual prints or production batches.
These can include minor variations in colour, positioning, dimensions, finish or texture.
Unless a particular tolerance has been expressly agreed in writing, minor production variations that do not materially affect the appearance, function or agreed specification of the product will not by themselves constitute a defect.
Print durability also depends on garment composition, washing, drying, ironing, chemicals, heat exposure and general garment care.
Customers should follow Ink Fusion’s supplied care instructions.
10 · Colour matching
Colours displayed on phones, computer monitors and digital proofs may differ from physical printed colours.
Unless a specific colour-matching service has been expressly agreed, digital previews are intended as a reasonable representation rather than a guarantee of an exact screen-to-print colour match.
Where exact colour reproduction is critical, customers should notify Ink Fusion before production and request an appropriate physical sample or colour-matching process.
11 · Print positioning
Print placement may vary slightly between garments because garments are manufactured and positioned individually.
Where precise placement is essential, this must be communicated and agreed before production.
12 · Production times
Any production or completion date provided by Ink Fusion is an estimate unless expressly confirmed in writing as a guaranteed deadline.
Production times may be affected by order volume, artwork approval, garment availability, supplier delays, machinery issues, freight delays and circumstances reasonably outside Ink Fusion’s control.
Customers with a fixed event or deadline must disclose that deadline before confirming their order.
Ink Fusion will not knowingly accept a deadline that we reasonably believe cannot be achieved.
13 · Collection & delivery
Customers must inspect orders as soon as reasonably practicable after collection or delivery.
Any apparent printing error, missing item, incorrect quantity or other issue should be reported to Ink Fusion promptly with photographs and relevant order details so the issue can be investigated.
Failure to report an issue immediately does not remove any rights that cannot lawfully be excluded under the Australian Consumer Law.
14 · Defective or incorrect work
If Ink Fusion has made a printing or production error, customers should contact us promptly and allow us a reasonable opportunity to inspect the affected goods.
Where appropriate, Ink Fusion may rectify, repair or reproduce affected work.
Remedies for defective goods or services will be provided in accordance with the Australian Consumer Law where applicable.
Ink Fusion is not required to provide a remedy merely because a customer changes their mind about an approved design, garment, size, colour or other specification, except where required by law.
15 · Custom & personalised goods
Because printed and personalised goods are produced specifically for the customer, confirmed orders generally cannot be cancelled or changed after production has commenced.
Where production has not commenced, Ink Fusion may agree to a cancellation or modification and may deduct reasonable costs already incurred, including artwork, setup, garment procurement and administration costs.
This clause does not limit any right or remedy available under applicable law.
16 · Reprints
Where a genuine production error attributable to Ink Fusion is identified, Ink Fusion will assess the affected product and provide an appropriate remedy.
Ink Fusion must ordinarily be given a reasonable opportunity to inspect the product before a reprint, replacement or other remedy is provided.
A customer arranging replacement printing elsewhere without first giving Ink Fusion a reasonable opportunity to inspect and rectify the issue may affect any claim for those additional costs, subject to applicable law.
17 · Customer instructions
Ink Fusion will produce work according to the specifications and instructions supplied and approved by the customer.
The customer is responsible for ensuring that their instructions are complete and accurate.
Where instructions are ambiguous, Ink Fusion may request clarification before proceeding.
18 · Uncollected goods
Customers will be notified when goods are ready for collection.
Goods not collected within a reasonable period may be subject to reasonable storage charges after notice is provided to the customer.
Ink Fusion will deal with abandoned or uncollected goods in accordance with applicable Victorian law.
19 · Communications
Customers are responsible for providing accurate contact information and monitoring the telephone number and email address supplied with their order.
Ink Fusion may communicate regarding artwork approval, production, payment, collection, delivery or account matters using those contact details.
20 · Complaints
If a customer believes there is an issue with an order, they should contact Ink Fusion with:
- their name or business name;
- invoice or order details;
- a description of the issue; and
- photographs where relevant.
Ink Fusion will review the matter and, where appropriate, request inspection or return of the affected products.
We aim to resolve genuine production issues reasonably and promptly.
21 · Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.
Where the Australian Consumer Law applies, customers may be entitled to remedies including repair, replacement, refund, cancellation or compensation depending on the circumstances and nature of the failure.
22 · Liability
To the maximum extent permitted by law, Ink Fusion will not be responsible for indirect or consequential losses arising from matters outside its reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability or remedies that cannot be excluded or limited under the Australian Consumer Law.
23 · Force majeure & events outside our control
Ink Fusion will not be responsible for delays caused by circumstances reasonably outside our control, including significant supplier disruption, freight disruption, utility failure, machinery breakdown, natural disasters, government restrictions or other comparable events.
Where such circumstances affect an order, Ink Fusion will take reasonable steps to communicate the delay and complete the order as soon as reasonably practicable.
24 · Changes to these terms
Ink Fusion may update these Terms & Conditions from time to time.
The terms applying to an order will generally be the terms made available to the customer when that order was accepted, unless a change is required by law or subsequently agreed between the parties.
25 · Governing law
These Terms & Conditions are governed by the laws of Victoria, Australia.
The parties submit to the jurisdiction of the courts and tribunals of Victoria and any courts entitled to hear appeals from them.
26 · Contact
Ink Fusion DTF
Victoria, Australia
Customers should contact Ink Fusion directly regarding orders, payments, artwork, privacy requests or complaints.
Email info@inkfusiondtf.com.au or call 0410 960 003.