Got questions?

DTF (Direct to Film) is a printing method where your design is printed onto a special film, coated with a heat-activated adhesive powder, then heat-pressed onto fabric. The result is a vibrant, wash-durable print that works on almost any fabric — cotton, polyester, blends and more.

Yes — you'll need a heat press. A standard clamshell or swing-arm press works perfectly. An entry-level press from $200–$400 is enough for most home or small-business use.

No minimum order (see pricing) — a single transfer is a real order, and there is no small-order fee. Prices come down as quantity goes up, on Custom DTF transfers, to a maximum of 50% off.

DTF works on cotton, polyester, poly-cotton blends, nylon, denim and leather. It doesn't work well on heavily textured surfaces or waterproof membranes.

Send us PNG or JPG (full artwork guidelines). PNG with a transparent background at 300 DPI gives the best result. We cannot take PDF, TIFF, WebP, AI, EPS or SVG files yet — export to PNG at 300 DPI before you upload. Avoid JPEG for designs with fine details or text.

Export as PNG (see the artwork guidelines) with 'Transparent background' checked. Set the canvas in millimetres at the actual print size, then export at 300 DPI. Avoid scaling up from a tiny canvas.

A transparent background means the areas around your design have no colour. When you press the transfer, only your design transfers to the garment — not a coloured rectangle around it.

DTF printing uses CMYK, which reproduces most colours accurately. For trade and bulk orders we offer Pantone-approximate matching and pre-production proofs on request.

Lines, strokes, gaps and dots under 0.8 mm may not reproduce cleanly — below that the transfer tends to soften, break up, or not adhere well. That includes the thin strokes inside letterforms, so small or light-weight text is the usual culprit. We check detailed artwork and flag any concerns before printing.

Yes. Upload your file in the order form and we'll review it as part of the process. If there are issues, we'll tell you before we print — at no charge.

Head to the online order tools — Custom DTF, Gang Sheets or Merch — pick your service, upload your artwork, and submit. You price it yourself — all three builders show the price as you go, so there is no quote and no waiting.

Yes. Every price displayed includes 10% Australian GST, and your tax invoice shows GST as a separate line item. Registered businesses can claim it back through their BAS.

PayPal, and debit or credit card through PayPal.

If your transfer has a quality defect we reprint at no charge. We don't offer refunds for artwork errors where the file was approved before printing.

Yes. Trade account holders (apply free) have designs stored. Other customers can reference their previous order number and we'll pull up the file.

Standard production is 24–48 hours after artwork approval, plus 1–3 days shipping. Express 24hr turnaround is also available.

Production time begins once your artwork is approved — not when you submit your order.

Yes — all Australian states and territories. Regional and remote areas may add 1–2 days to metro estimates.

Not currently. We ship within Australia only.

Delivery is $10.00 flat anywhere in Australia, tracked. Orders over $100 ship free. Free pickup from Campbellfield is available at checkout.

150°C, medium-firm pressure, 10 seconds. Cold-peel — wait 10–20 seconds before peeling the film.

Cold-peel means waiting for the film to cool to near room temperature before peeling. Peeling while hot can stretch or partially lift the transfer.

Medium-firm — around 40–60 psi if you have a gauge, or check that a sheet of paper slides out from under the closed platen with moderate resistance.

An iron can work in a pinch but isn't recommended — irons have uneven heat, steam holes and inconsistent pressure.

Wash failures are usually insufficient heat, pressure or time during application. If you followed all of these and still have issues, contact us — it may be a batch defect and we'll reprint.

Wash cold and inside-out, skip the fabric softener, and avoid a high-heat tumble dry. How long a transfer lasts depends on the fabric, how it was pressed and how it is washed — those three things matter far more than any headline number.